Terms of service

Last updated: November 7, 2026

These terms are between you and Harper Labs LLC ("Convella," "we," or "us") and cover Convella's video-to-article tools, hosted websites, newsletters, memberships, and related services. Our mailing address is Harper Labs LLC, 701 Tillery Street, Unit 12-2332, Austin, TX 78702, United States. Contact andrew@convella.com.

These terms are effective November 7, 2026. By creating an account or using Convella, you agree to these terms.

Accounts and eligibility

You must be at least 18 and able to enter a binding agreement to create a publisher account. If acting for an organization, you represent that you have authority to bind it. Provide accurate account and billing information, protect your credentials, and promptly tell us about unauthorized access. You are responsible for the actions of people you authorize to use your account or website. Do not share another person's credentials or connect a channel you are not authorized to control.

Our privacy policy explains personal-information processing. Agreement to these terms is not blanket consent to optional marketing or tracking.

Your content and generated outputs

You retain your rights in videos, audio, transcripts, images, prompts, articles, website content, and other material you provide. As between you and Convella, to the extent permitted by law, you retain your rights in inputs and own the output generated for you; we assign to you any rights we may have in that output. This does not transfer rights belonging to third parties, guarantee that an output is protected by copyright, or make outputs unique or exclusive.

You give us a non-exclusive, worldwide license to host, copy, process, transform, format, and transmit your content and to use service providers for those purposes, only as needed to provide, secure, support, and operate your requested service. Public display, publication, and newsletter distribution follow your settings and instructions. This license does not authorize unrelated users to reuse private drafts or member-only content. The license ends when the relevant content is deleted, except for copies retained as allowed by law, necessary operational/backup retention, and content already delivered to others.

You must have the rights, permissions, and lawful bases needed for your source material and use of the service, including any identifiable people's information, images, or voices. Connecting a channel or supplying a public URL does not establish ownership of everything available there. We retain rights in Convella's software, designs, trademarks, and other platform materials. You may send feedback voluntarily, and we may use it to improve the service without an obligation to compensate you.

AI and automation

AI outputs may be inaccurate, incomplete, biased, non-unique, or infringing, and may resemble outputs provided to others. Review and verify content, quotations, claims, links, and rights before relying on or distributing it. Outputs are not professional legal, medical, financial, or other regulated advice.

When you enable an automation, you authorize the configured actions, which may include retrieving public videos, generating articles, publishing content, sending newsletters, or adding YouTube description links. Review the settings, audience, timing, and allowances. Disabling an automation stops future actions subject to work already in progress; it does not recall newsletters or undo copies already distributed. The YouTube provisions below describe that integration separately.

Subscriptions and usage

Each website has its own plan, audience limit, allowances, and purchased credits. Prices, currency, billing interval, taxes if applicable, and included features are disclosed before purchase. A subscription renews automatically at the selected interval unless cancelled. You authorize recurring charges for the subscription you accept; this does not authorize undisclosed price increases.

Article and email allowances reset monthly, including on annual plans, as shown in usage. One email to one recipient is one send, including test emails. A send that would exceed the remaining email allowance is blocked; email volume does not automatically upgrade your plan. Writing articles yourself does not consume video-conversion allowances. Extra article credits and on-demand conversions are separate purchases at the price shown before payment. Purchased extra credits do not expire while the associated account/website is retained; deletion can remove them, so contact us before deleting a site with an unused balance. Monthly allowances do not roll over unless expressly stated in your offer.

Audience tiers and price increases

A website member is a stored free or paid subscriber account, including imported and complimentary members. Unsubscribing from email does not itself delete that member or reduce the member count. Members are counted for the website identified in your plan.

Creator and Business plans automatically move to a larger audience tier within the same plan when the current member limit is reached and a larger tier is available. This increases the recurring subscription price to the applicable tier price, keeps your monthly or annual billing interval, and applies prorated charges for the remainder of the current period. Convella emails the owner when the audience reaches 90% of the current limit and sends an upgrade confirmation after an increase. The warning is based on member count, not a guaranteed number of days before a charge: a rapid increase or import can reach the limit sooner. Review the audience-tier prices before subscribing and monitor your member count. You can cancel through the website's plan settings before an increase. Email allowance exhaustion does not trigger an audience-tier upgrade. These provisions do not remove any advance notice or consent required by applicable law.

Starter does not automatically switch to Creator or Business. If no larger tier is available, contact us. Removing members does not automatically downgrade a paid subscription or create a refund; manage the plan through billing. Changes to our price schedule require notice and any consent required by law, separate from an audience-tier arrangement already accepted by you.

Plan changes, cancellation, and refunds

You can manage or cancel a website subscription through its plan and billing settings, or contact us for assistance. Cancellation stops renewal; paid access normally continues until the displayed end date. Customer-requested upgrades generally take effect immediately with applicable proration. Lower-priced changes on the same interval, and annual-to-monthly changes, generally take effect at the end of the current period. The confirmation states the price and timing for your particular change.

When paid access ends, paid features and public website access may stop. Cancellation does not itself delete your content. Export material you need and contact us for deletion. A failed payment may result in retries, a payment request, restricted access, or suspension as described in your billing notices; we do not promise that every failure produces a manually payable invoice.

Except where required by law or expressly stated in an offer, subscription payments and used credits are non-refundable. We may consider other refund requests individually. Nothing in these terms removes mandatory consumer cancellation, withdrawal, refund, or other statutory rights.

Free trials

Our standard website trial is 14 days, unless a different offer states otherwise. You must choose a paid plan to launch and continue paid service. The standard trial does not itself start a paid subscription or charge a payment method automatically. A different offer that converts automatically must clearly disclose the price, conversion date, cancellation method, and any required consent before enrollment. If a standard trial ends without a paid plan, editing/publishing access can be restricted while the content is retained.

Publisher newsletters and reader data

You control your publisher content and audience relationship, subject to your readers' privacy rights. Subscriber personal information is not property that can be used without a lawful basis. We process audience information to provide your service on your instructions and subject to applicable data-protection obligations. You may request a copy/export or deletion of your data through the available tools or by contacting us, subject to identity verification, applicable law, and obligations concerning other people.

You are responsible for a clear privacy notice, required permissions, and compliance with applicable email and privacy laws. Do not upload purchased or scraped lists, misrepresent the sender, ignore opt-outs, or re-enroll people who opted out without a new valid basis. Provide a valid sender postal address and accurate sender details, and do not remove or obscure required unsubscribe information. You must have lawful permission to email imported or manually added subscribers and retain any evidence required by law. Use newsletter settings and audience choices responsibly; a membership purchase is not universal permission for unrelated marketing.

Paid reader memberships

Your subscription to Convella is separate from a reader's membership purchase from your publication. As a publisher offering paid memberships, you are responsible for your membership descriptions, prices, recurring-billing disclosures, reader agreements, delivery of promised content, support, refunds, taxes, and disputes as applicable to your transaction and payment arrangement. Connected payment accounts are also subject to the payment provider's applicable agreements. Convella does not guarantee membership revenue or payment availability.

Explain to readers how to cancel memberships and request refunds. Unsubscribing from a newsletter does not cancel a paid membership. If you stop publishing, cancel Convella, or delete your website, you remain responsible for resolving outstanding obligations to readers and managing their recurring membership charges; do not assume that deleting content cancels payment-provider subscriptions.

Acceptable use and safety

Do not use Convella for unlawful activity, infringement, fraud, impersonation, harassment, unlawful discrimination, sexual exploitation of children, malware, credential theft, unsolicited bulk messaging, or attempts to bypass security, access controls, or usage/billing limits. Do not use it for a service directed to children under 13 or knowingly submit their personal information. AI-assisted publishing is permitted; automated spam and abusive mass generation or distribution are not.

We may investigate abuse and restrict, remove, or suspend content or access when reasonably necessary to enforce these terms, protect people or the service, or comply with law. Where practical and lawful, we will explain the action and provide a way to contact us about an error. You may contact us at the address above to dispute an action. Suspension does not cancel obligations already incurred or remove mandatory rights.

Copyright complaints

If you believe content hosted through Convella infringes your copyright, email andrew@convella.com with your contact details, identification of the copyrighted work, the specific location of the allegedly infringing material, your signature, a statement of good-faith belief that the use is unauthorized, and a statement that the information is accurate and, under penalty of perjury, that you are authorized to act for the owner. Knowingly making a material misrepresentation can have legal consequences.

We assess notices and respond as required by applicable law, including notifying affected publishers and handling valid counter-notices when applicable. For a US DMCA counter-notice, include identification of removed material and its former location, your signature, name, address, telephone number, the required statement under penalty of perjury of a good-faith belief in mistake or misidentification, and the required consent to federal-court jurisdiction and acceptance of service. We may terminate repeat infringers in appropriate circumstances. This contact procedure is not a representation that any particular statutory safe harbor applies.

Third parties, availability, and backups

Connected services, AI providers, payment processors, domains, video sources, and third-party content may have their own terms and availability limits. We do not control them or guarantee their continued operation. Keep your own copies of important source files and content. We use operational recovery measures but do not promise uninterrupted service, a particular backup schedule, or successful restoration of every file.

Disclaimers and limits of liability

To the extent permitted by law, the service is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not guarantee accuracy, search ranking, audience growth, revenue, or continuous availability.

To the extent permitted by law, neither Convella nor its suppliers is liable for indirect, incidental, special, consequential, or punitive loss arising from the service. Our aggregate liability arising from these terms or the service is limited to the amount you paid to Convella for the service, or US$100 if you have paid nothing. These limits do not exclude liability that cannot legally be limited, including applicable mandatory consumer rights. They do not reduce obligations to data subjects under applicable data-protection law.

Governing law and disputes

The laws of Alabama, United States, excluding its conflict-of-law rules, govern these terms, except to the extent mandatory law requires otherwise. Our Austin mailing address does not change that choice. Contact us first so we can try to resolve a dispute informally. This does not prevent you from exercising a right to bring a claim, contact a regulator, or rely on mandatory protections in your place of residence.

Changes and general terms

We provide notice of material changes with the effective date and any required choice or consent. Price changes follow the billing provisions and applicable law. The revised date alone is not evidence that you accepted a new charge. If a provision is unenforceable, the remainder continues to apply to the extent lawful. A delay in enforcement does not waive a right. These terms and incorporated agreements govern your use, subject to any separately agreed written terms and mandatory law.